Shipping policy
Last updated: November 14, 2026
Bid-n-Go ships within the United States and offers free local pickup in Oak Ridge, Tennessee. Shipping cost and delivery options for your order are shown at checkout before you pay.
Where we ship
We ship to addresses in the United States only. We do not ship internationally.
Processing time
Orders are processed within 1 business day, excluding holidays. Orders placed after noon Eastern Time, on weekends or on holidays begin processing the next business day.
Carriers and delivery times
We ship with USPS and FedEx. The services available for your order depend on its size, weight and destination.
| Carrier | Services we use |
|---|---|
| USPS | Ground Advantage, Priority Mail |
| FedEx | Ground, Home Delivery, Express Saver, 2Day, Standard Overnight |
Most orders arrive 2 to 11 days after they ship, depending on the service you choose and your location. Delivery times are carrier estimates, not guarantees.
Shipping cost
Shipping is calculated at checkout from the carrier's rate for your package's weight and destination, plus a $2.00 handling fee per order. You will see the total before you complete your purchase. Applicable sales tax is added at checkout.
Free local pickup
You can choose local pickup at checkout at no charge.
- Pickup location: 267 Midway Ln, Oak Ridge, TN 37830.
- Orders are usually ready within 24 hours. Please wait for the ready-for-pickup email before you come; it includes pickup hours and instructions.
- Bring your order confirmation and a photo ID.
- Orders must be picked up within 7 days of the ready-for-pickup notice. Orders not picked up in that time, without prior arrangement, are treated as abandoned and are not refundable.
Tracking
When your order ships, we email you a confirmation with a tracking number. Tracking information can take up to 24 hours to appear on the carrier's website.
Address accuracy
Please check your shipping address at checkout. If you need to correct it, email info@bid-n-go.com right away. We cannot change the address after the order ships, and we are not responsible for packages sent to an address entered incorrectly.
Lost, delayed or damaged packages
- Damaged in shipping: contact us within 3 days of delivery with photos of the item and the packaging. See our Refund Policy.
- Lost or not delivered: if tracking shows no delivery, contact us within 14 days of the ship date and we will open a claim with the carrier.
- Marked delivered but missing: check with neighbors and your local post office or FedEx location first, then contact us and we will help with a carrier claim.
Risk of loss passes to you when we hand the package to the carrier, to the extent the law allows.
Order changes and cancellations
We can change or cancel an order only before it ships. Email info@bid-n-go.com as soon as possible.
Contact
Bid-n-Go, 267 Midway Ln, Oak Ridge, TN 37830, United States
Email: info@bid-n-go.com
Phone: (865) 399-7000