Last updated: November 14, 2026
Bid-n-Go sells overstock and liquidation merchandise at deeply discounted prices. Because of that, all sales are final. We do not accept returns or exchanges, and we do not issue refunds, except in the cases described below or where the law requires it.
Before you buy
Every listing shows the item's condition and photos of the actual item or of an identical one. Please read the description and look at the photos before you order. Estimated retail prices (MSRP) are shown for comparison only.
When we will make it right
Contact us within 3 days of delivery or pickup if:
- the item arrived damaged in shipping;
- you received the wrong item;
- the item is materially different from its listing (for example, a different model, size or condition than described);
- the item is defective in a way the listing did not disclose.
Email info@bid-n-go.com with your order number, a short description of the problem and clear photos of the item and its packaging. Please keep the item and all packaging until we reply.
After we review your request, we will choose one of these remedies:
- a full or partial refund to your original payment method;
- a replacement, if we have an identical item in stock;
- a prepaid return label, followed by a refund once we receive the item.
Most of our items are one of a kind, so a replacement is often not possible.
What is not covered
- Change of mind, wrong size ordered, or an item that does not fit or suit you.
- Normal signs of handling, open-box packaging or cosmetic wear that the listing disclosed.
- Damage that happens after delivery or pickup.
- Requests made more than 3 days after delivery or pickup.
Cancellations
You can ask to cancel an order before it ships or before you pick it up. Email info@bid-n-go.com as soon as possible. Once an order has shipped, it cannot be cancelled.
Local pickup orders
Please inspect your items when you pick them up. Orders not picked up within 7 days of the ready-for-pickup notice, without prior arrangement, are treated as abandoned and are not refundable.
Refunds
Approved refunds go back to your original payment method. Your bank or card issuer may take up to 10 business days to post the refund. Original shipping charges are refunded only when the problem was our error or shipping damage.
Your legal rights
This policy does not limit any rights you have under applicable consumer protection laws.
Contact
Bid-n-Go, 267 Midway Ln, Oak Ridge, TN 37830, United States
Email: info@bid-n-go.com
Phone: (865) 399-7000
